24.7.365 NOC Services

Struggling with mundane tasks and on-call shifts?

We help you solve your NOC support needs.

24/7 NOC that Keeps your Customers Happy, Systems Smooth.

Effective monitoring and management of servers, networks, and endpoints are paramount for the success of any MSP; even minor disruptions in servers or networks can significantly impact MSPs and their customers.  

However, establishing and operating an in-house NOC requires substantial administrative effort, time, and capital investment. This often diverts MSPs from their core focus and hampers profitability.  

Worksent empowers MSPs and IT Service Providers as a managed NOC service provider with 24.7.365 platform-agnostic NOC services driven by our trained and certified NOC team. Functioning as an extension to your onsite technical team following your SOPs and tool stack, our team will be immediately accessible and scalable on demand. 



How our NOC services can help MSPs elevate their MSP operations


The white-label approach helps build a remote team

Traditional outsourcing often creates a disconnect between MSPs and their service providers, leading to inefficiencies and frustrations. Our white-label approach redefines this dynamic, offering a partnership that feels more like an extension of your team than an external vendor. 

 Our techs seamlessly integrate into your operations, using your existing RMM, PSA, and documentation tools. This means no disruptions to your workflow or the need to learn new systems. Our team becomes your team, working under your brand and following your SOPs. This level of integration significantly enhances support quality and SLA. Since our technicians are familiar with your systems and processes, they can quickly address issues and provide solutions that align with your standards.  

Cost-centric model accelerating growth and profitability

Building an in-house team capable of providing round-the-clock NOC services can be daunting for Managed Service Providers (MSPs). Typically, such an endeavor requires a minimum of 8 to 10 technicians, leading to high operational costs. As the device count expands, so do the expenses, making this approach increasingly expensive for MSPs. 

Our NOC services offer a cost-effective solution to this challenge. By leveraging our strategic cost advantage as an offshore provider, we help MSPs save up to 60% of their operational costs compared to maintaining an in-house team. This significant cost reduction makes our services affordable and scalable, allowing MSPs to expand their operations without worrying about budget constraints. 

what you get

What is included in our NOC Services?

When you choose Worksent as your partner, you receive comprehensive end-to-end NOC support, freeing you from routine yet important tasks and enabling you to concentrate more on customer-centric activities. Our core service pillars of NOC are: 

Creating Success

What makes MSPs partner with us for NOC support needs?

White Label, Platform Agnostic

Our white-label approach ensures seamless integration with your brand, while our platform-agnostic solutions support any tools that you use to manage your NOC operations.

Cost-Effective Customized Solutions

MSPs can scale their operations without hiring and training additional staff, reducing operational costs and ensuring high-quality customer support.

Freedom from Nights and Weekends

You can free up your team from the burden of working nights and weekends, allowing them to focus on more strategic and customer-centric tasks.

Get a Quote for your NOC support

FAQs about NOC Services

Looking to learn more about our NOC services? Browse our FAQs: 

Yes, we are a white-label partner, ensuring seamless integration with your brand.

We are platform-agnostic, supporting a wide range of systems and technologies.

Our contracts are month-to-month with a non-termination period of the first 90 days. 

The minimum device count is 50.

Pricing is based on the device count and scope of support required.

No, we work with your tools, ensuring a seamless transition and integration with your existing systems.

Yes, our technicians will use your RMM and PSA tools for seamless integration and collaboration. 

While we have a registered Delaware entity since 2021, we do not have a physical office in the US. 

Our operation center is in Kochi, India.

We prioritize data security and compliance by maintaining ISO 27001:2013 ISMS certification. Our systems and network are safeguarded using Sentinel One EDR and Fortinet Firewalls. Additionally, we utilize an internal Security Operations Center solution powered by AT&T Cybersecurity to enhance our security posture further.