24.7.365 NOC Services
Struggling with mundane tasks and on-call shifts?
We help you solve your NOC support needs.
24/7 NOC Services that Keeps Your Customers Happy, Systems Smooth.
Effective monitoring and management of servers, networks, and endpoints are paramount for the success of any MSP; even minor disruptions in servers or networks can significantly impact MSPs and their customers.
However, establishing and operating an in-house NOC requires substantial administrative effort, time, and capital investment. This often diverts MSPs from their core focus and hampers profitability.
Worksent empowers MSPs and IT Service Providers as a managed NOC service provider with 24.7.365 platform-agnostic white label NOC services driven by our trained and certified NOC team. Functioning as an extension to your onsite technical team following your SOPs and tool stack, our team will be immediately accessible and scalable on demand.
- 24.7.365 monitoring
- Alert triage and remediation
- RMM tool consulting
- Backup checks
- Patch management
- Vendor coordination
- On-demand maintenance tasks
- Daily summary reports
Worksent
How our NOC services can help MSPs elevate their MSP operations
The white-label approach helps build a remote team
Building an in-house team capable of providing round-the-clock white label NOC services can be daunting for MSPs . Typically, such an endeavor requires a minimum of 8 to 10 technicians, leading to high operational costs. As the device count expands, so do the expenses, making this approach increasingly expensive for MSPs.
Our white label NOC service offer a cost-effective solution to this challenge. By leveraging our strategic cost advantage as an offshore provider, we help MSPs save up to 60% of their operational costs compared to maintaining an in-house team. This significant cost reduction makes our white label NOC services affordable and scalable, allowing MSPs to expand their operations without worrying about budget constraints
Cost-centric model accelerating growth and profitability
Building an in-house team capable of providing round-the-clock NOC services can be daunting for Managed Service Providers (MSPs). Typically, such an endeavor requires a minimum of 8 to 10 technicians, leading to high operational costs. As the device count expands, so do the expenses, making this approach increasingly expensive for MSPs.
Our NOC services offer a cost-effective solution to this challenge. By leveraging our strategic cost advantage as an offshore provider, we help MSPs save up to 60% of their operational costs compared to maintaining an in-house team. This significant cost reduction makes our services affordable and scalable, allowing MSPs to expand their operations without worrying about budget constraints.
what you get
What is included in our NOC Services?
When you choose Worksent as your partner, you receive comprehensive end-to-end White label NOC support, freeing you from routine yet important tasks and enabling you to concentrate more on customer-centric activities. Our core service pillars of NOC Services are:
Proactive monitoring
Our NOC team proactively monitors your servers, network, cloud, and endpoints, ensuring comprehensive coverage. We monitor your systems 24/7/365, detecting and addressing issues before they impact your MSP business. Our team follows your SOPs and SLAs, ensuring all actions align with your business priorities and customer agreements.
Triage, remediation, and escalation
At Worksent, we ensure swift and effective triage, remediation, and escalation processes to address issues promptly and minimize business impact. Depending on the type of NOC services you opt for, we handle first and second-level remediation tasks. Our team follows your SOPs and SLAs meticulously to ensure that critical issues are escalated to the MSP on-call technician without delay, preventing any adverse impact on your business operations and ensuring that no critical business impact issues are overlooked.
Checks on Backup, Security, and Patch
We perform daily checks on server and critical system backups, promptly re-running any failed jobs. Our team keeps you updated with detailed daily backup reports, ensuring your peace of mind regarding customer data.
We monitor your EDR and Antivirus solutions for any unusual alerts or pending updates and thus help prevent potential breaches and keep your customer systems secure.
We manage patch deployment through your RMM tools, ensuring all systems are updated with the latest patches. In case of failed patch installations, we promptly rerun patches and perform necessary reboots to ensure your systems remain secure and stable.
Reporting
Communication is key when managing critical support roles such as NOC. At Worksent, we prioritize keeping customers informed about all NOC activities. Our daily email reports provide a comprehensive overview of the last 24 hours, including updates, maintenance tasks, and issue resolutions, giving a clear understanding of the work we perform on their behalf.
Creating Success
What makes MSPs partner with us for NOC support needs?
White Label, Platform Agnostic
Our white-label approach ensures seamless integration with your brand, while our platform-agnostic solutions support any tools that you use to manage your NOC operations.
Cost-Effective Customized Solutions
MSPs can scale their operations without hiring and training additional staff, reducing operational costs and ensuring high-quality customer support.
Freedom from Nights and Weekends
You can free up your team from the burden of working nights and weekends, allowing them to focus on more strategic and customer-centric tasks.
Get a Quote for your NOC support
FAQs about NOC Services
Looking to learn more about our NOC services? Browse our FAQs:
Yes, we are a white-label IT support partner, ensuring seamless integration with your brand.
We are platform-agnostic, supporting a wide range of systems and technologies.
Our contracts are month-to-month with a non-termination period of the first 90 days.
The minimum device count is 50.
Pricing is based on the device count and scope of support required.
No, we work with your tools, ensuring a seamless transition and integration with your existing systems.
Yes, our technicians will use your RMM and PSA tools for seamless integration and collaboration.
While we have a registered Delaware entity since 2021, we do not have a physical office in the US.
Our operation center is in Kochi, India.
We prioritize data security and compliance by maintaining ISO 27001:2022 ISMS certification. Our systems and network are safeguarded using Sentinel One EDR and Fortinet Firewalls. Additionally, we utilize an internal Security Operations Center solution powered by AT&T Cybersecurity to enhance our security posture further.
