MSP Dedicated Techs
Are Talent challenges holding back your business growth?
Let us help you solve talent needs with our Ready-to-deploy dedicated tech services for MSPs.
Onboard a dedicated tech or team on your own terms.
Hiring, managing, and retaining talent is becoming increasingly challenging for MSPs. The evolving IT infrastructure and technology require a higher skill set of technicians, leading to skyrocketing costs associated with resources due to increased demand.
We assist MSPs and TSPs in meeting their talent requirements by offering white-label dedicated tech services at a fraction of the local cost. Our dedicated techs will function as your remote team during your preferred time zone, whether it’s business hours or after-hours.
- Available for business and after-hours
- Alert triage and remediation
- Trained in leading MSP Tools
- MS and Azure-certified Techs
- Experience in MSP environment
- White label support
- Fixed predictable pricing
- Easy scale up and down
WORKSENT
How our white label Dedicated Techs can help grow your MSP business
Remote Team for enhanced efficiency and Coverage
By leveraging our remote team, MSPs can free up their onsite technicians to focus on core customer-centric tasks and handle advanced and complex tasks and projects. Meanwhile, our remote white-label dedicated techs excel at managing routine tasks such as first, second and third-level helpdesk support, preventive maintenance, system health monitoring, backup integrity tasks, and patch management. This division of labour increases overall business efficiency and allows for a more streamlined operation.
A white-label remote dedicated tech team operating in a different time zone also benefits MSPs by extending their service coverage and supporting customers around the clock. This ensures that critical business impact issues are addressed and resolved proactively. Also, by relieving onsite techs from the burden of being on call during nights, holidays, and weekends, MSPs can improve employee satisfaction and reduce churn, leading to a more stable and productive workforce.
Bridging talent gaps at a lower cost
MSPs are grappling with a talent shortage due to the evolving nature of technology and businesses’ widespread adoption of digital solutions. The heightened demand for skilled professionals has significantly increased the cost of operations for MSPs, making hiring and retaining talent challenging. However, compromising on talent is not an option for MSPs, as they are critical providers of mission-critical IT solutions relied upon by customers.
Our Remote Talent Solution addresses this challenge by offering access to talented, certified, white-label dedicated tech services for MSPs at a fraction of the local cost. The techs who do these services require no additional training as they are already familiar with and trained in MSP environments. They are available during your preferred business hours or after hours, providing the flexibility needed to meet your staffing requirements. This cost advantage allows MSPs to hire more talent, deliver superior customer support, and enhance profitability.
what you get
What roles do we help MSPs to solve with talent solutions?
When you partner with Worksent, you get peace of mind from recruiting, training, and managing technical resources for your support function, including
System Engineers
- Desktop, server and Network Monitoring
- Remediate RMM critical and warning alerts
- Multi-vendor AV / EDR & Backup tool management
- Patch Management
- Proactive health checks of Servers
- Vendor Coordination
- Basic network alert management and remediation
- Handling End user tickets through PSA, Email &chat
- Desktop Support and troubleshooting
- AD, Exchange and office 365 Basic administration
- Server health check alert management and remediation
- Scheduled Maintenance activities
- Windows Server Administration
- Azure and Office 365 Administration
- Hyper- Vand VMware administration
- Basic Network and Firewall Administration
- Infrastructure Implementations & Migrations
Helpdesk Engineers
- Basic Desktop support & troubleshooting
- End user support through voice, email & chat
- AD, Exchange &Office 365 user management
- Client VPN installation and support
- Application installation and support
- Antivirus Software Management and Resolution
- Vendor Coordination
- Advanced Desktop support & troubleshooting
- Advanced Active Directory user troubleshooting
- Advanced Office 365 Administration, including OneDrive, SharePoint, Teams Support and Mailbox Management
- Azure AD management and AD Connect Support
- Mobile Device Management (MDM) Administration
Azure & Office 365 Techs
- Azure VM Management
- Azure Resource Monitoring
- Basic Azure Networking
- Microsoft Entra ID management
- O365 License management
- Exchange online mailbox management
- Basic SharePoint & OneDrive Management
- Advanced Azure Resource Management
- Cost Optimisation
- Migrations
- Security Management
- Azure Backup & Disaster recovery
- Advanced Azure Networking
- Azure Automation
- Microsoft Entra Domain Services
- Azure Intune MDM
- Advanced SharePoint & OneDrive Management
SOC Techs
- Monitor SIEM, XDR, EDR and other security tools
- Part of Core SOC Team and act as first line member
- Auditing security logs from AD, email & firewall
- Create weekly, Monthly reports
- Guide, recommend IT team in performing security patches
- Handling low severity incidents
- Managing Office 365 security and compilance
- All of security analyst role +
- Investigate and respond to all security incident
- Handling the escalations from level 1 analysts
- Knowledge in vulnerability assessment tools
- New customer onboarding
- Setup SIEM and EDR best practices
Creating Success
What makes MSPs partner with us for Talent needs?
Short Term or Long Term, On Your Terms
We offer flexibility to meet your staffing needs on your terms, whether for short periods to cover holidays or for longer durations. This allows MSPs to scale up during high task volumes and scale down when things normalize.
Saves up to 60% costs
With our strategic location advantages, we help MSPs with a significant cost saving of up to 60% compared to hiring locally. In addition to the direct savings, helps to avoid costs associated with managing, training, and retaining talents.
White Label, Platform Agnostic
Our white-label approach ensures seamless integration with your brand. Our Techs work as your dedicated remote team supporting your customers on your behalf and thus helping you to thrive MSP business.
Get a Quote for your Support needs
FAQs about our Remote Talent solutions
Looking to learn more about our White Label Remote Talent solutions? Browse our FAQs:
We can onboard a tech for you within a week if the job role matches the resources available in our Talent pool. Otherwise, external hires take 45-60 days.
Yes, we can hire resources to match your needs within 45-60 days.
We can provide Techs during your standard business hours, after-hours, and weekends.
Techs work 9 hours daily, including a one-hour break, 5 days a week ( 40 hours per week ), following standard labor rules.
Techs may voluntarily extend their shifts for high-critical issues, but regular extensions are not possible due to employee well-being.
We provide backup resources or adjust prorated days amount on consecutive month invoices for leaves and holidays.
The notice period is 30 days. Based on talent availability, replacements are provided as soon as possible with a maximum of 30 days.
Techs are provided with Windows 11 systems with dual displays, protected by Sentinel One EDR, and our office facilities have multiple high-speed internet connections.
Yes, we conduct background and reference checks to validate personal, academic, and professional information during our hiring process.
We operate as a Work From Office (WFO) company, where all our Techs work from the office. However, they can work from home for essential personal reasons, subject to approval from both the customer and internal team manager, provided sufficient power and network availability.
