White Label HelpDesk for MSPs

Guiding Your Customers Beyond the Clock

Explore Helpdesk Service plan

MSPs often need robust technical expertise and skilled resources to handle the volume of tickets coming in to meet the IT support expectations of their customers. However, recruiting and training an in-house helpdesk team incur overheads and take competent employees away from their crucial business objectives. At the same time, unresolved tickets may harm customer relationships and jeopardize business stability. Does delivering an IT helpdesk have to be this complicated?

With WorkSent, our certified and ready-to-deploy team provides top-notch helpdesk support as an extension of your in-house team. They will address your technical and FCR barriers using your RMM, PSA/Ticketing, and phone systems to close tickets faster round the clock at a reduced delivery cost, making your helpdesk service as seamless as possible.

Explore Helpdesk Service plan

Pick our Helpdesk Support package

Helpdesk Services
Helpdesk Services
Standard
Premium
End User Support Desktop Operating System Troubleshooting and Support Client VPN Configuration and Troubleshooting Software Installation and Support Microsoft Office Application Support Active Directory User Administration Basic Office 365 User Administration OneDrive Support Antivirus Software Management and Resolution Group Policy Management File Server and Print Server Management Exchange Mailbox Management Advanced Office 365 Administration, including OneDrive, SharePoint, and Teams Support Azure AD management and AD Connect Support Mobile Device Management (MDM) Administration Coordination with Third-Party Vendors
Helpdesk Add-on
Helpdesk Add-on
Windows Server Management and Troubleshooting Hyper-V and Vmware administration Network and Firewall Administration Microsoft Exchange Server Administration Microsoft Azure and Office 365 Administration

Helpdesk Essentials: Designed for MSPs

phone, email and chat support
Phone, Email and chat support
24/7 availability
24/7 Availability
white label support
White label Support
customisable scope
Customisable scope
level 1 and level 2 Skills
Level 1 and Level 2 Skills
high FCR (First Call Resolution)
High FCR (First Call Resolution)
IMPACT WE DELIVER

Why partnering with WorkSent matters

By minimizing your conventional service desk and remote technical responsibilities through competent resources, WorkSent accelerates your operational efficiency, offering you more time and space to focus on your primary business activities.

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Qualified techs for advanced support

Higher first call resolution (FCR) rate

24.7.365 transparent platform-agnostic support

Skills-based routing for quick turnaround

Lower service delivery costs

Enhanced customer experience

Increased productivity & efficiency

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Experts in leading Helpdesk tools

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