Azure & Office 365 Level 1 Support Services
Proactive Cloud Management & Foundational Administration
Our Azure & O365 Level 1 Services ensure seamless operation of your Microsoft cloud environment through 24/7 monitoring, basic administration, and rapid issue resolution.
What is Azure & O365 Tier 1 Support?
Azure & Office 365 Level 1 Support provides frontline management of your Microsoft cloud infrastructure, addressing routine tasks, monitoring resource health, and resolving basic user issues. Our team ensures your cloud environment remains secure, compliant, and optimized for day-to-day operations.
This tier focuses on foundational cloud administration, including VM resource monitoring, Entra ID user management, O365 license assignments, and mailbox configuration. By resolving alerts proactively and executing predefined workflows, we minimize downtime and maintain productivity. Complex issues, such as hybrid network errors or advanced PowerShell scripting, are escalated to Tier 2/3 engineers.
- Azure VM Management (Start/Stop, Resource Utilization Monitoring)
- Azure Resource Health & Cost Monitoring
- Basic Azure Networking (NSG Rules, VNet Connectivity Checks)
- Microsoft Entra ID User & Group Management
- O365 License Assignment & Renewal Tracking
- Exchange Online Mailbox Configuration
- Basic SharePoint/OneDrive Permissions & Storage Management
what you get
Our Process: How We Deliver Efficient Azure & O365 L1 Support
Our Level 1 cloud engineers follow a streamlined workflow to maintain your Microsoft environment:
Proactive Monitoring
Tools like Azure Monitor, Microsoft 365 Admin Center, and third-party RMM platforms track VM performance, license expiration, and service health. Alerts are generated for anomalies like VM downtime or OneDrive sync failures.
Ticket Triage & Remediation
End-user requests and automated alerts are categorized by priority. Engineers resolve common issues using predefined playbooks (e.g., resetting passwords in Entra ID, restarting hung Azure VMs).
Administrative Actions
Routine tasks like O365 license provisioning, Exchange mailbox delegation, and SharePoint site access updates are completed within SLA timelines using Microsoft Admin Centers or PowerShell scripts
Escalation & Documentation
Issues requiring advanced troubleshooting (e.g., Azure AD Connect sync failures, Conditional Access misconfigurations) are escalated to Tier 2 with full diagnostic logs. All actions are documented in your PSA tool.
Compliance Reporting
Weekly reports detail license utilization, Azure cost trends, and security policy compliance (e.g., MFA enrollment rates, inactive user accounts).
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FAQs About System Engineer L1 Services
Looking to learn more about our Azure & O365 L1 Support services ? Browse our FAQs:
L1 handles VM start/stop requests, Entra ID password resets, O365 license assignments, and basic Exchange mailbox configurations.
Critical VM downtime alerts are acknowledged within 15 minutes, with remediation or escalation per SLA terms.
Engineers monitor OneDrive/SharePoint usage and apply retention policies or archive workflows to avoid overages.
