Privacy Policy

6. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

7. Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Worksent Technologies Pvt Ltd will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

8. Disclosure of Data

We may disclose personal information that we collect, or you provide:

1. Business Transaction.
If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.

2. Other cases.
We may disclose your information also:

• to our subsidiaries and affiliates;
• to contractors, service providers, and other third parties we use to support our business;
• to fulfill the purpose for which you provide it;
• for the purpose of including your company’s logo on our website;
• for any other purpose disclosed by us when you provide the information;
• with your consent in any other cases;
• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

9. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

10. Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR.

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at info@worksent.com.

In certain circumstances, you have the following data protection rights:

1. the right to access, update or to delete the information we have on you;

2. the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;

3. the right to object. You have the right to object to our processing of your Personal Data;

4. the right of restriction. You have the right to request that we restrict the processing of your personal information;

5. the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;

6. the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

11. Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivable the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.

According to CalOPPA we agree to the following:

1. users can visit our site anonymously;

2. our Privacy Policy link includes the word “Privacy”, and can easily be found on the home page of our website;

3. users will be notified of any privacy policy changes on our Privacy Policy Page;

4. users are able to change their personal information by emailing us at info@worksent.com.

Our Policy on “Do Not Track” Signals:

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

12. Your Data Protection Rights under the California Consumer Privacy Act (CCPA)

If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:

1. What personal information we have about you. If you make this request, we will return to you:

• The categories of personal information we have collected about you.
• The categories of sources from which we collect your personal information.
• The business or commercial purpose for collecting or selling your personal information.
• The categories of third parties with whom we share personal information.
• The specific pieces of personal information we have collected about you.
• A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.
• A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.

Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.

2. To delete your personal information. If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.

0.3. To stop selling your personal information. We don’t sell or rent your personal information to any third parties for any purpose. We do not sell your personal information for monetary consideration. However, under some circumstances, a transfer of personal information to a third party, or within our family of companies, without monetary consideration may be considered a “sale” under California law. You are the only owner of your Personal Data and can request disclosure or deletion at any time.

If you submit a request to stop selling your personal information, we will stop making such transfers.

Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.

To exercise your California data protection rights described above, please send your request(s) by email: info@worksent.com.

Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find out more, visit the official California Legislative Information website. The CCPA took effect on 01/01/2020.

13. Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

14. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

15. CI/CD tools

We may use third-party Service Providers to automate the development process of our Service.

16. Behavioral Remarketing

We may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

17. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

For example, the outlined privacy policy has been made using PolicyMaker.io, a free tool that helps create high-quality legal documents. PolicyMaker’s privacy policy generator is an easy-to-use tool for creating a privacy policy for blog, website, e-commerce store or mobile app.

18. Children’s Privacy

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

19. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

20. Contact Us

If you have any questions about this Privacy Policy, please contact us by email: info@worksent.com.

Cancellation Policy

• A subscriber can place the cancellation order for a particular service within 7-10 days of service agreement via prescribed cancellation form.
• No cancellation is possible for the services offered with promotional discounts on special occasions viz. Independence Day, Christmas and New Year. These are limited edition offers and hence any range of refund would not be possible.
• In no case, Worksent will entertain cancellation requests made for services such as domain name registration and domain name transfer.
• Fee once paid will not be refunded in any case even if the cancellation is posted within 12 hours.
• A service stands cancel if next payment is not received within 7 working days

Refund Policy

• Every service offered by us takes different course of action to get accomplished from start to end thus refund policy differs from one service to other.
• There is always a certain set of resources that are involved in achieving every milestone of a campaign. Thus, a refund would not be entertained for the work already completed.
• No refund is possible for the fee paid in the form of administrative fees or installation charges.
• Taxes paid on services levied by regulatory bodies would not be refunded with fee refund.
• No refund will be entertained in case service gets canceled due to any violation of terms stated in our Terms & Condition section.
• There is no refund policy for the services placed under same day Service
• WorkSent is not liable to pay refund if delay or service disruption happens due to third party involvement.

Dispute Resolution Policy

Purpose: Worksent (“the Company”) endeavours to be responsive to clients and customers and to quickly and fairly address any concerns or complaints the client and customer may have. The Company recognizes a client and customer’s right to make a complaint about the conduct of the Company’s operations, services, staff, or third-party vendors, where that client and customer’s interests appear to have been adversely affected.

The purpose of the Dispute Resolution Policy is to protect the client and customer’s rights, including the right to comment and complain; provide an efficient and fair process for resolving client and customer complaints; and to monitor complaints in an effort to improve the quality of operations and services the Company provides. This policy will provide the Company an opportunity to provide service and satisfaction to dissatisfied clients and customers; ensure a consistent method of management; monitoring, and reporting of complaints; and identify areas that need improvement.

Definitions Complaint: An expression of dissatisfaction or concern regarding the services, operating procedures, staff, vendors, or complaint handling process made by a client and client and customer.

Complainant: The person making the complaint.

Client and customer: The person or entity receiving advice, a service, or otherwise engaged in a business relationship with the Company.

Complaint Log: Electronic or paper records of all incoming complaints, including information on the complainant and resolution of complaint.

Complaint Process Clients and customers should initially direct their concerns to Sreekanth U K. The complaint should be made in writing, including means of electronic communication such as email. Correspondence should be addressed as follows: Via Email- ; Via First Class Mail- Company’s COO, Jithu John.

Response to complaints: A Client’s Complaint Intake Form will be opened for each complaint and all complaints will be logged into the Company’s complaint log. The Complaint Resolution Manager will attempt to resolve the complaint within the first contact, when possible, and will respond to the client and customer’s concerns within 3 business days of the initial complaint. At the time of the first contact, Complaint Resolution Manager will inform the client and customer if more time will be needed to research the complaint.

Unresolved Complaints: If the complaint is still unresolved after communication with the Complaint Resolution Manager, or if the initial complaint is not addressed in a timely manner, the complainant may contact the Company’s CEO, Jobin Johny. The CEO will then contact the client and customer and endeavour to resolve the complaint within 3 business days after being contacted.

Complaint Log Review: The Company’s complaint log will be regularly reviewed to identify areas of the Company’s operations and service that may require improvement. The Company Complaint Resolution Manager will research reoccurring complaint matters and recommend process and procedure changes, when appropriate. These changes will be noted on the Complaint Resolution Log, and any necessary Company Policy and Procedure updates will be made within 15 business days thereafter.