Keep Your systems Smooth With Our
NOC SERVICES

Get Quote

Platform agnostic white label NOC services for your MSP to monitor
and manage your customer Servers, Networks, and Cloud.

24/7
Monitoring
Backup
Checks
Triage &
Remediation
Patch
Management
EDR
Management
Vendor
Coordination
Challenges

Struggling to keep your NOC running smoothly?

Covering after-hours and weekends is expensive and operationally complex. Leaves, holidays, and vacations often lead to gaps in coverage, resulting in missed alerts and customer downtime.

Patch schedules get skipped. Backup checks are missed. One oversight could trigger security or data loss, resulting in client loss and a bad reputation.

Your techs burn out with alerts piling in their inbox. Instead of focusing on customer-centric tasks, end up firefighting with alerts.

Solutions

We Help You Take the
Chaos Out of NOC

Our white-label NOC is purpose-built for MSPs — freeing you and your techs from routine tasks. From monitoring and alert
triage to patch management and endpoint security, we’ve got it covered.

Proactive Monitoring

We proactively monitor your servers, network, storage, endpoints, and cloud through your existing RMM or Network monitoring tools. Our NOC team filters the noise, prioritizes what matters, and resolves alerts before they impact your customers.

Daily Reports

Our daily summary reports keep you fully updated - covering all alerts handled, actions taken, escalations made, and anything that needs your attention, giving you complete visibility of NOC tasks performed by our team.

Triage, Remediation & Escalation 

Our NOC team analyses each alert and triage based on severity and context. The team initiates remediation and escalates only when it's outside the agreed scope or due to any operational constraints. We fully align with your SOPs and escalation matrix to ensure service consistency and accountability. 

Backup, Security & Patch

We treat these three pillars as mission-critical as they directly impact your customers' business continuity. Our daily backup checks ensure all customer data is properly protected and recoverable. We monitor EDR and antivirus tools to detect threats or endpoint breaches. And with proactive patch management, we keep systems up to date and secure against vulnerabilities.

Our Technology Stack Expertise
Client 1
Client 2
Client 3
Client 1
Client 2
Client 3
Client 3

Our NOC Plans

Get Quote
WHY CHOOSE US

Why MSPs Trust
Us With Their
NOC Operations

A Decade of MSP-Focused Expertise

With 10+ years in the MSP space and experience supporting hundreds of MSPs across the globe, our NOC team is MSP-ready from day one. No lengthy onboarding, no hand-holding; we plug in with zero effort on your part.

White-Label & Platform-Agnostic

We work on your RMM, PSA, and network monitoring stack - exactly how your in-house techs do. We align to your SOPs and escalation matrix, not the other way around.  

We Save you Time & Money

We help you set up your 24 / 7 NOC at a fraction of local cost with zero hiring, recruiting, and training challenges, saving you time and up to 60 % operational cost.

Our NOC Success Stories

Discover How Worksent Empower Transformation To MSPs

Improving NOC Support For Infrastructural Management With NOC Professionals

In March 2019, we partnered with an MSP based in Dallas which is one of the most respected IT companies in the region. As a hosted service provider, they offer industry-leading consulting services and a robust technical service division of certified technicians, engineers, and sales consultants

Read More
Seamless IT Acquisition And Migration By Leveraging Professional Services

A US-based company acquired another company to expand its business and solutions to a wider audience. Mergers and Acquisitions primarily focus on solidifying the company’s standing, integrating IT systems, achieving growth and innovation. Thus, this move proved useful to the business, however, they experienced a lack of expertise to migrate the data from the acquired […]

Read More
How We Overcame After-Hours And Weekend Helpdesk Challenges

An MSP based in California faced an unfortunate alignment of concerns that required our assistance after working hours. With a growing client base, the MSP struggled to meet helpdesk support for after-hours and weekends. Their clients’ business operations were fast-paced, and quick and efficient resolutions for IT issues were demanded, especially outside of regular business […]

Read More
How Did Our Professional Services Strengthen IT Infrastructure And Bridge Gaps Of E-commerce giant?

In February 2020, we partnered with a leading e-commerce and retail company based in Massachusetts, USA. Their concern for reaching out to us encompassed a complex technical issue with their multi-site active directory infrastructure. Since the depth of the issue required expert intervention, our professional services were deemed fit to help them through this predicament. […]

Read More
A Case Study in Domain Renaming for an Educational Enterprise

A Case Study in Domain Renaming for an Educational Enterprise Client Overview: Our client, a large enterprise in the educational sector, was facing the challenge of renaming their Windows domain. The domain consisted of over 100 servers and 500 workstations, spread across multiple locations. The client’s requirement was to rename the domain to align with […]

Read More
Transforming MSP Support Operations with Worksent

Transforming MSP Support Operations with Worksent Customer Background:A leading MSP based in Florida, managing a network of 300 devices and 17 servers, faced significant challenges in providing after-hours support and managing their daily tickets efficiently. Their existing team struggled to cope with the workload, leading to operational inefficiencies and customer dissatisfaction. Worksent’s Approach:In February 2019, […]

Read More
The Worksent Journey with a Leading US-Based MSP :Partnering for Excellence

The Worksent Journey with a Leading US-Based MSP At Worksent, we take pride in our ability to deliver exceptional managed services to our clients. Our journey with a prominent US-based MSP serves as a testament to our commitment to excellence and continuous growth. The Beginning: In 2020, Worksent initiated a partnership with the MSP, starting […]

Read More

Words from our MSP partners

Andrew Miller

IT Service Desk Manager Circle MSP

Author
"Professional Shared Helpdesk Support"

Partnering with Worksent for shared helpdesk services has been a game-changer for our organization. Starting with two dedicated techs, we were satisfied with the expertise we received Read More

Paul Casey

COO,Paradyn

Author
“Exceptional NOC and SOC monitoring services!”

Working with Worksent has been convenient for our business. Worksent not only complemented our existing security teams services but also assisted us in operating 24/7 monitoring which Read More

Zach Stewart

President, Central Maine Technology

Author
"Excellent Remote engineers"

For over a decade, my company has partnered with Worksent, a decision that has fundamentally shaped the trajectory of our IT Support Firm. Worksent stands out not just as a Read More

Enrique Resendez

Founder & CEO

Author
"Easing Difficulties With Worksent"

We are a very happy Worksent customer. We started with them in October of 2024 and they have been amazing in every way as I gave them a car with no keys, gas or instruction manuals Read More

Insights on the
MSP industry

Slide 1
Industry Insights

Top 25 MSP Events, Conferences & Summits in 2025 You Can’t Miss Out On

Jithu John

Jithu John

Apr 08, 2025 | 3 MIN READ
Slide 1
Industry Insights

A Deep Dive into Open Source SIEM: Features, Benefits & Tools

Sreekanth

Sreekanth

Mar 12, 2025 | 3 MIN READ
Slide 1
Industry Insights

Key NOC Team Roles and Responsibilities Explained

Sunny Nikhil

Sunny Nikhil

Feb 08, 2025 | 3 MIN READ
Slide 1
Industry Insights

NOC Monitoring Trends: The Future of Network Operations Centers

Litto Thankachan

Litto Thankachan

Feb 08, 2025 | 3 MIN READ
Slide 1
Industry Insights

Proven NOC Best Practices for Seamless Network Operations and Performance

Litto Thankachan

Litto Thankachan

Feb 05, 2025 | 3 MIN READ
Slide 1
Industry Insights

Reactive Vs Proactive NOC Monitoring: Your Ultimate Guide

Sunny Nikhil

Sunny Nikhil

Jan 28, 2025 | 3 MIN READ
Slide 1
Industry Insights

Top 12 NOC Monitoring Tools – Top rated In 2025

Sunny Nikhil

Sunny Nikhil

Jan 15, 2025 | 3 MIN READ
Frequently Asked Questions

Have questions in mind? let us answer it

We are a white label platform-agnostic NOC provider, supporting your existing Tools and technologies.

Month to Month contract with a minimum of 50 Devices for support.

No, we work with your tools, ensuring seamless support and integration with your existing systems.

We have Two NOC support plans, and the scope is based on the plan you opt for. If you are looking for a comprehensive NOC, our Premium plan would be the right fit.

Our NOC operates 24/7 with a shared team model to ensure continuous coverage. For better efficiency and accountability, the team is organized into PODs, each of 10–12 skilled members. We can assign an entire POD exclusively to your account if you prefer a dedicated setup.