24.7.365 NOC Services
Are you worn out from repetitive tasks and on-call shifts?
Streamline Your NOC Support Needs With Us
24/7 NOC Services that Keeps Your Customers Happy, Systems Smooth.
When work piles up or occupies most of your time, you struggle to fulfil your main objectives: expanding and growing. The hustle of managing NOC solutions for all your clients can keep your hands tied. Both important and minor issues can have clients alerted and you, numb and tired from doing it all.
Hiring and operating in-house NOC services can be significantly challenging to administrate and develop if your focus is to grow. Have you considered our white label NOC services, which are specifically tailored to meet the end requirements of clients? The cost of hiring, training, and onboarding is streamlined into a ready-to-work team that provides round-the-clock support cost-effectively.
Worksent is designed to empower MSPs and ITSPs as a managed NOC service provider with 24×7/365 days availability. We are a platform-agnostic white-label company that provides trained and certified NOC engineers. Our teams are an extension to your on-site technical engineers, following the same SOP and tool stacks to ensure high-quality and effective delivery.
- 24.7.365 monitoring
- Alert triage and remediation
- RMM tool consulting
- Backup checks
- Patch management
- Vendor coordination
- On-demand maintenance tasks
- Daily summary reports
Worksent
How our NOC services can help MSPs elevate their MSP operations
Cost-centric model accelerating growth and profitability
Building a NOC team to accommodate all of your clients’ requirements can be tedious and, not to mention, time-consuming. As needs arise and servers add on to new networks, there is a limit to ensure work gets done. But often, it can lead to soft pileups of alerts and tickets that need to be answered.
Thus, accessing our white-label NOC MSP services is not only cost-effective but also unwinding from clutter. As a remote NOC team, our team of engineers is equipped with expert skills in NOC tools that can support more than 60% of your operational tasks, saving you from expensive investments. This significant cost difference is what makes Worksent a suitable partner in growth and scalability.
Round-The-Clock Availability and Rapid Response
Concerns and alerts are not limited to business hours, they can also arise during after hours. How do you manage and monitor the night shift? In such cases, utilizing our offshore white-label NOC services for MSP can ensure you experience sound sleep while we work round-the-clock.
Clients of different organizations expect swift responses to server and workstation downtimes. To ensure they are proactively detected and acted upon, having a group of skilled offshore teams in place can save you from unexpected incidents and threats.
As an MSP, delegating or incorporating tailored services to your team from ours can have a significant impact on overall productivity. We ensure you have the right person with the right skills to use the right tool.
what you get
What is included in our NOC Services?
When you choose Worksent as your partner, you receive comprehensive end-to-end White label NOC support, freeing you from routine yet important tasks and enabling you to concentrate more on customer-centric activities. Our core service pillars of NOC Services are:
Proactive monitoring
Our NOC team proactively monitors servers, networks, workstations, cloud, and endpoints 24×7, 365 days a year. This way, we detect and address issues before they impact your MSP business. Our team also ensures to follow your SOPs and SLAs in order to align business priorities and customer agreements.
Triage, remediation, and escalation
By triaging, we comb through all alerts and potential threats to identify the key issues; subsequently, we raise it to designated L1 and L2 engineers from our team regarding remediation and escalation is conducted as per your SOP and SLA to ensure adverse results don’t affect your business operations.
Checks on Backup, Security, and Patch
Our team routinely checks for failed jobs or errors on your servers and critical backup systems. We also provide follow-ups on the backups with reports so you stay updated with customer data.
By keeping an eye out on EDR and Antivirus, we detect early signs of unusual activities and resolve any pending updates. By doing this, you can effectively prevent potential breaches and maintain the security of your customer support systems.
Furthermore, we utilize appropriate RMM tools to deploy patches and ensure all systems are updated with the latest patches.
Reporting
Constant communication of updates and alerts is one of the key aspects of managing roles like NOC. At Worksent, we greatly emphasize this matter, ensuring that our customers are thoroughly briefed on all the latest developments every day. From maintenance tasks to issue resolutions, we provide a clear understanding of our role performed on behalf of MSPs.
Creating Success
What makes MSPs partner with us for NOC support needs?
White Label, Platform Agnostic
By being a white label, we ensure seamless integration with your brand and adopt the tools you prefer to offer uninterrupted NOC operations to your customers.
Cost-Effective Customized Solutions
We provide high-quality and customized services from our trained and certified NOC experts. This way, MSPs save on hiring costs and yet hire experts at cost-effective charges.
Freedom from Nights and Weekends
Enjoy your nights and weekends while we focus on strategies and customer concerns round-the-clock.
Get a Quote for your NOC support
FAQs about NOC Services
Looking to learn more about our NOC services? Browse our FAQs:
Yes, we are a white-label IT support partner, ensuring seamless integration with your brand.
We are platform-agnostic, supporting a wide range of systems and technologies.
Our contracts are month-to-month with a non-termination period of the first 90 days.
The minimum device count is 50.
Pricing is based on the device count and scope of support required.
No, we work with your tools, ensuring a seamless transition and integration with your existing systems.
Yes, our technicians will use your RMM and PSA tools for seamless integration and collaboration.
While we have a registered Delaware entity since 2021, we do not have a physical office in the US.
Our operation center is in Kochi, India.
We prioritize data security and compliance by maintaining ISO 27001:2022 ISMS certification. Our systems and network are safeguarded using Sentinel One EDR and Fortinet Firewalls. Additionally, we utilize an internal Security Operations Center solution powered by AT&T Cybersecurity to enhance our security posture further.
