Deliver Exceptional Support to
your customers with Our
HELPDESK SERVICES

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24 / 7 White label helpdesk services for MSPs to scale
their service desk capabilities

Support Image 100% White-Label Support
24/7/365 Coverage
Support Image Customizable scope
Support Image Flexible Pricing Models
High First-Call Resolution Rates
Support Image Multi-Channel Support
CHALLENGES

Too many tickets, not enough hands?

As new tickets come in continuously and with limited staff, your techs are overwhelmed, resulting in SLA breaches and unhappy customers.

Your customers expect support around the clock - but your team can't always be online. Nights, weekends, holidays, and unexpected leaves create coverage gaps, leading to delayed responses, missed tickets, and unhappy customers.

Overloaded ticket queues and limited resources often lead to delayed resolutions - resulting in customer frustration, business disruption, and reputational damage.

SOLUTIONS

We Empower Your Helpdesk to
Delight Every Customer

Our 24/7 White-label Helpdesk Service helps you solve service coverage gaps and ensure faster support to
your customers, without hiring, training, or burning out your in-house team.

Round-The-Clock

We have our White Label Helpdesk services designed to be available all day and night. So, rest assured that an expert is there to assist your customers at the time of need to resolve their issues promptly while you are away during the weekends or holidays.

Qualified Techs

Our White Label Helpdesk services comprise Microsoft and Azure-certified professionals with extensive experience in leading MSP tools, software, and environments. With their expertise, you can trust that your White Label Helpdesk services will be efficiently managed by skilled individuals who understand the intricacies of your MSP business

Multi-channel Support

Our White Label Helpdesk services support your customers through phone, email, and chat, leveraging your existing communications tech stack. This seamless integration ensures you can easily manage and track the support progress and quality.

Customizable Scope

We offer customizable support options, allowing MSPs to tailor their support to their customers’ needs. Whether you need specific support coverage, escalation matrix, SLA terms, or pricing models, our customizable approach allows you to choose the right White Label Helpdesk services that align with your MSP business.

Our Technology Stack Expertise
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Our Service Plans

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WHY CHOOSE US

Why MSPs Trust Us to Answer Their Customer Calls

24/7 Availability

Our helpdesk operates around the clock—ensuring issues are resolved whenever they arise. This allows you to expand your service coverage and support clients across multiple time zones without stretching your internal team.

We Speak Fluent MSP

We know the MSP world inside and out. From PSA tools and ticket workflows to escalation paths and SLAs, our team is trained to function like your true extension, making support seamless, not outsourced.

High First Call Resolution (FCR)

We don't just pick up the phone—we fix the issue. With a strong First-Call Resolution rate, we deliver faster outcomes, reduce escalations, and keep end-users satisfied.

Our Helpdesk Success Stories

Discover How Worksent Empower Transformation To MSPs

Improving NOC Support For Infrastructural Management With NOC Professionals

In March 2019, we partnered with an MSP based in Dallas which is one of the most respected IT companies in the region. As a hosted service provider, they offer industry-leading consulting services and a robust technical service division of certified technicians, engineers, and sales consultants

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Seamless IT Acquisition And Migration By Leveraging Professional Services

A US-based company acquired another company to expand its business and solutions to a wider audience. Mergers and Acquisitions primarily focus on solidifying the company’s standing, integrating IT systems, achieving growth and innovation. Thus, this move proved useful to the business, however, they experienced a lack of expertise to migrate the data from the acquired […]

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How We Overcame After-Hours And Weekend Helpdesk Challenges

An MSP based in California faced an unfortunate alignment of concerns that required our assistance after working hours. With a growing client base, the MSP struggled to meet helpdesk support for after-hours and weekends. Their clients’ business operations were fast-paced, and quick and efficient resolutions for IT issues were demanded, especially outside of regular business […]

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How Did Our Professional Services Strengthen IT Infrastructure And Bridge Gaps Of E-commerce giant?

In February 2020, we partnered with a leading e-commerce and retail company based in Massachusetts, USA. Their concern for reaching out to us encompassed a complex technical issue with their multi-site active directory infrastructure. Since the depth of the issue required expert intervention, our professional services were deemed fit to help them through this predicament. […]

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A Case Study in Domain Renaming for an Educational Enterprise

A Case Study in Domain Renaming for an Educational Enterprise Client Overview: Our client, a large enterprise in the educational sector, was facing the challenge of renaming their Windows domain. The domain consisted of over 100 servers and 500 workstations, spread across multiple locations. The client’s requirement was to rename the domain to align with […]

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Transforming MSP Support Operations with Worksent

Transforming MSP Support Operations with Worksent Customer Background:A leading MSP based in Florida, managing a network of 300 devices and 17 servers, faced significant challenges in providing after-hours support and managing their daily tickets efficiently. Their existing team struggled to cope with the workload, leading to operational inefficiencies and customer dissatisfaction. Worksent’s Approach:In February 2019, […]

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The Worksent Journey with a Leading US-Based MSP :Partnering for Excellence

The Worksent Journey with a Leading US-Based MSP At Worksent, we take pride in our ability to deliver exceptional managed services to our clients. Our journey with a prominent US-based MSP serves as a testament to our commitment to excellence and continuous growth. The Beginning: In 2020, Worksent initiated a partnership with the MSP, starting […]

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Words from our MSP partners

Andrew Miller

IT Service Desk Manager Circle MSP

Author
"Professional Shared Helpdesk Support"

Partnering with Worksent for shared helpdesk services has been a game-changer for our organization. Starting with two dedicated techs, we were satisfied with the expertise we received Read More

Paul Casey

COO,Paradyn

Author
“Exceptional NOC and SOC monitoring services!”

Working with Worksent has been convenient for our business. Worksent not only complemented our existing security teams services but also assisted us in operating 24/7 monitoring which Read More

Zach Stewart

President, Central Maine Technology

Author
"Excellent Remote engineers"

For over a decade, my company has partnered with Worksent, a decision that has fundamentally shaped the trajectory of our IT Support Firm. Worksent stands out not just as a Read More

Enrique Resendez

Founder & CEO

Author
"Easing Difficulties With Worksent"

We are a very happy Worksent customer. We started with them in October of 2024 and they have been amazing in every way as I gave them a car with no keys, gas or instruction manuals Read More

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Frequently Asked Questions

Have questions in mind? Let us answer it

Our helpdesk works within your existing PSA, ticketing system, and documentation—just like a remote extension of your own team. We follow your processes to ensure a seamless, consistent, and efficient support experience for your customers.

No, our helpdesk team is based in India. Despite the offshore model, we ensure high-quality service delivery with strong communication, process alignment, Security measures, and adherence to your standards.

We support all major channels, including Phone, Email, Chat, and your Ticketing System.

We offer flexible pricing models to fit your business. Choose from per-device, per-user, or per-ticket options - whatever works best for your operation.

Our typical response SLAs are: exceptional.

  • Phone: Answered within 40 seconds
  • Email / Tickets: Responded to within 20 minutes
  • Chat: Responded to within 3 minutes