IT can be an information overload to some and in the walks of using it, they may experience issues that need some technical fixing. As an MSP, your customers can be naive to the concerns that might be reducing their progress and thus, the need for help arises. So, how do you address them first and resolve them immediately?
Having a team to offer helpdesk services is the best and most effective way to connect with customers and provide them with favourable assistance. This way, you can offer prioritisation and personalised services to your customers. However, with a growing clientele, your in-house helpdesk team could face a talent shortage. That is where white label helpdesk services come to your rescue. They compensate for the lack of personnel and expertly assume the role of a support provider on behalf of your company.
If you are curious to know about the white label helpdesk services for MSP, then dive in.
Services of An Off-Shore Helpdesk Team
Having a remote helpdesk team often proves to be an advantage when you need to have someone around the clock to assist your customers. With that in mind, here are the services you can expect from them.
- Available 24/7: An off-shore white-label team often work from a different time zone and thus, will be available during times like after hours. However, their services also extend past normal hours. They work round-the-clock making customer relationships tied strongly.
- Troubleshooting and resolving hardware and software issues: When customers experience roadblocks with their devices and software applications, their primary connection would be the helpdesk. Thereafter, the tech support engineer shall provide the step-by-step process to resolve the issue and get it back to work.
- First Contact Resolution: Every caller expects to be treated with utmost priority and we ensure that happens. Our First Contact Resolution offers callers immediate remedies or assurance within a promised time frame set by the MSP.
- IT Infrastructure Support: We provide tech support to your clients who seem to face IT issues with their hardware and software. As infrastructure is personalised across firms, our experts are equipped with the right talent and tools to assist your clients amidst the differences.
- Multi-channel Support: Our helpdesk support offers services across multiple channels such as emails, calls, and chats leveraging your existing communication stack. This way, your clients aren’t limited to a single form of communication and are guaranteed to receive help from one or more modes.
- Round-The-Clock: We understand how issues and complaints can arise at the oddest of times and being throughout it all can be demanding. Thus, we offer support 24/7 Helpdesk support to ensure your clients’ concerns are addressed immediately.
- Backup and Recovery: Important data and information related to the organisation are often backed up and can prove useful in case of system failures. Thus, in such cases, the helpdesk provides detailed instructions to find and retrieve such files and data to continue performing their duties.
- Installations and Setups: The Helpdesk offers simplified routes and directions for installing hardware and software applications and setting them up appropriately for use.
Our Remote White Label Helpdesk Team
With expert engineers onboard, we have gathered the best helpdesk team that can operate as an extension to your current in-house team or a dedicated remote team.
So, if you are an MSP hustling to meet customer expectations and your own, then here are all the reasons why we would perfectly fit into your organisation and fulfil your goals.
Verdict
The answer to the question is yes! White Label Helpdesk Team indeed improves customer relationships and ensures long-term partnership. With commitment comes satisfaction and we assure you that it is achieved.
At Worksent, we aim to accelerate the brand consistency of MSPs that promise to offer continuous support. An MSP is not just a service provider; it is also a business striving for advancement. Thus, with Worksent’s white-label helpdesk service, spread your business while we ticket solutions!
