RMM Practices for MSPs Reinvented by the Remote Work Revolution

Amidst the viral disease that spread all over the world emerged a working pattern that gained quite the popularity that continued past the periods of lockdown. Remote working, though it existed as a practice in the past, has now become a convenient and unconventional mode of workplace that positively affects companies and their employees. Work-From-Home has enabled the balance of work-life due to its decentralised nature and thus, becoming a demanding norm. However, amidst the celebration of this new work routine, one would ask, “how do I keep track of all the work my team does?”, “How do I bring them under one roof?” or “How do we collaborate to make a project successful?”. The answer is RMM or Remote Monitoring and Management. 

Remote Monitoring and Management is a tool or software that enables you to deploy solutions, bring collaboration and have cloud-based storage and access data from anywhere around the world. Now, this is not something every organisation would invest time to study. Thus, they outsource these requirements to MSPs hiking up their exposure to this booming demand. 

In this blog, we will be discussing how MSPs can utilise this opportunity to leverage their services in the modern use of this technology. 

What Do Businesses Want And How Can You Offer Them?  

Organisations looking to hire managed services providers for RMM solutions require the following: 

• Efficiency through automation: RMM lets businesses automate essential yet routine tasks like system maintenance and software updates. Oftentimes, they do not realise when their systems and networks become outdated and crash during business hours. In such cases, MSPs can offer to look after your networks and keep them in check. 
• Improve Productivity: RMM solutions is a game-changer for businesses looking to enhance their IT efficiency. Optimizing the monitoring and maintenance of IT systems not only simplifies operations but also unleashes productivity like never before. 
• Save Costs: As an MSP, you offer them a team of specialists who take care of their technical needs while remotely working. Thus, they save costs in finding, hiring, training and retaining tech specialists.  
• Proactive Monitoring: RMM is also essential in keeping business confidentiality and information privacy by warding off threats and malicious intruders through proactive monitoring.  

Umbrella Of Services Under RMM 

• Ensuring a reliable virtual workplace: For a place to work efficiently, the data and information shared within the space should be secure and confidential. An MSP can achieve this as it is equipped with the tools and technologies to create a safe file-sharing system and encrypt communications within the space.  
• Round-The-Clock service: The flexibility of remote working has offered companies and employees to extend their work hours past the routine hours. In such cases, if they face any technical issues, MSPs can provide swift solutions as their services linger past business hours.  
• 24/7 support and maintenance: MSPs ensure their team is active throughout the day to provide support whenever required and monitor for any technical issues that require proactive maintenance to avoid downtime. This system is essential for businesses who work round-the-clock and on non-conventional schedules.  
• After-hours assistance: Businesses that have adopted flexible work timings can sometimes deal with downtime and network issues at unexpected hours. When that happens, MSPs are looked upon to act swiftly before it is reported. This mostly extends past conventional business hours.  

White Labelling Remote Monitoring and Management Services 

As an MSP, you are not just targeting one business but multiple of them. And with their tailored demands, keeping track of customer satisfaction can be quite a tedious task. Thus, white-label your RMM solutions with our offshore NOC services to ensure they are delivered up to their expectations and beyond.  

Worksent is a professional White-Label Service Provider to MSPs who are looking to offshore their RMM requirements to a third party who is as efficient as you are. Our team of experts is dedicated to offering their specialised skills in meeting your client’s requirements on your behalf at any time of the day. Being an offshore service provider not only benefits your customers but also our business as a whole. By undertaking a portion or complete service needs, MSPs get the room to research and develop their business to reach a wider audience.  

If you’re a Managed Service Provider supporting remote workplaces, now is the perfect time to leverage our services. We can help you meet their needs seamlessly while ensuring your own objectives are achieved.