MSPs often need robust technical expertise and skilled resources to handle the volume of tickets coming in to meet the IT support expectations of their customers. However, recruiting and training an in-house helpdesk team incur overheads and take competent employees away from their crucial business objectives. At the same time, unresolved tickets may harm customer relationships and jeopardize business stability. Does delivering an IT helpdesk have to be this complicated?

With WorkSent, our certified and ready-to-deploy team provides top-notch helpdesk support as an extension of your in-house team. They will address your technical and FCR barriers using your RMM, PSA/Ticketing, and phone systems to close tickets faster round the clock at a reduced delivery cost, making your helpdesk service as seamless as possible.