MSP Trained Techs

Your Remote Taskforce for Customer Delight

Not having the rightly skilled technical resources often leads MSPs and TSPs to lower-quality service and, at worst, lost business. But taking the exhausting path of hiring and training an in-house team would also be draining, especially with the cost and time involved in the process.

We help MSPs and TSPs to fulfill their talent needs by providing Full time dedicated remote techs exclusively for them at a fraction of local cost. The techs will work as your remote staff during your preferred time zone whether it's business or after-hours. We have a pool of ready to deploy Level 1, 2 & 3 system engineers who are trained in MSP environments. We also help our customers to fulfill other technical positions such as Service desk, VOIP, Network engineers, customer support, Cloud & DevOps through our sourcing process.

Build your own dedicated team without any hiring and training headaches

Dedicated Tech

Our Dedicated Tech solution helps MSPs onboard high-quality techs per their skill set requirements at a fraction of the local cost. We have an in-house talent pool with MSP-trained techs to help our customers onboard quickly.By seamlessly integrating into your team, our tech experts offer a highly personalized and streamlined experience, empowering MSPs to enjoy unparalleled efficiency and support.

Team
NOC Support Specialist SOC Analyst Helpdesk Support Engineer Customer Support Specialist System Engineer Technical Support Specialist Senior System Engineer

Our Onboarding Process

defining the scope
Defining the scope
signing the nda from both parties
Signing the NDA from both parties
preparing proposal based on the requirement gathered
Preparing proposal based on the requirement gathered
preparing the support agreement
Preparing the support agreement
handing over to operations and technical team
Handing over to Operations and Technical team
filling out support form and getting access permission
Filling out support form and getting access permission  
communicating the escalation matrix
Communicating the escalation matrix 
kickstarting the support
Kickstarting the support 
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